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    Fix Windows 10 Update Issues

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Use SETUP Cartridges Error

OfficeJet Pro 6970 Series
Microsoft Windows 10 (64-bit)

Having trouble with OfficeJet Pro 6978. Getting "Use SETUP Cartridges" error message when I turn on printer. I cannot bypass. Had this printer about 1 1/2 years. Tried reseating Cartridges and unplugged from printer and wall for 60 Seconds. Did not work. Any ideas?

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Use SETUP Cartridges Error

Finally able to contact HP over the phone. They guided me thru the service settings on the printer and fixed the printer. Had to reset some settings. Problem solved. Thank you HP.

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HP Support Agent
HP Support Agent
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Use SETUP Cartridges Error

@IGS7

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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