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‎01-24-2020 11:08 AM

HP Recommended
Product: HP OfficeJet 8740

"Use new unused cartridge for startup"  suddenly appears on my HP Officejet 8740 printer. The printer is about 1.5 yrs old. I have change new ginuine hp cartridge. I clean the printer heads and cartridge contacts. Access "trade oobe settings to disable", switch on off for 2-3minutes but still no positve results. Please advice!

1 person had the same question
1 REPLY 1

‎01-28-2020 12:17 PM

HP Recommended

@Romealesna

 

Welcome to HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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