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Message 1 of 2
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Use new unused cartridge for startup

HP OfficeJet 8740

"Use new unused cartridge for startup"  suddenly appears on my HP Officejet 8740 printer. The printer is about 1.5 yrs old. I have change new ginuine hp cartridge. I clean the printer heads and cartridge contacts. Access "trade oobe settings to disable", switch on off for 2-3minutes but still no positve results. Please advice!

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Message 2 of 2
Flag Post
HP Recommended

Use new unused cartridge for startup



Welcome to HP support community.


I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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