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Romealesna
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Message 1 of 2
62
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HP Recommended

Use new unused cartridge for startup

HP OfficeJet 8740

"Use new unused cartridge for startup"  suddenly appears on my HP Officejet 8740 printer. The printer is about 1.5 yrs old. I have change new ginuine hp cartridge. I clean the printer heads and cartridge contacts. Access "trade oobe settings to disable", switch on off for 2-3minutes but still no positve results. Please advice!

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HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Use new unused cartridge for startup

@Romealesna

 

Welcome to HP support community.

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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