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Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 1 of 3 (65 Views)

Used/counterfeit

My printer ink indicates it is low on ink and my phone app for printer gives a warning tat the ink is used/counterfeit. What does this mean? My ink was HP and purchased at an office store.
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HP Support Agent
Posts: 4,794
Member Since: ‎07-14-2016
Message 2 of 3 (41 Views)

Re: Used/counterfeit

Hello, @Jody12 – Hope you are well Smiley Happy
 

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!

 

I understand you getting “Used or Counterfeit ink cartridge Detected” message on your printer. To assist you better, I need to know the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG

 

Alternatively, check http://hp.care/2pZoP0n to try and fix the issue.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck Smiley Happy


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Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 3 of 3 (21 Views)

Re: Used/counterfeit

Actually, went back to the store where I purchased the ink and they said that the cartridge felt full yet and they gave me a new ink!
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