Post new question
Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 1 of 3 (65 Views)


My printer ink indicates it is low on ink and my phone app for printer gives a warning tat the ink is used/counterfeit. What does this mean? My ink was HP and purchased at an office store.
HP Support Agent
Posts: 4,794
Member Since: ‎07-14-2016
Message 2 of 3 (41 Views)

Re: Used/counterfeit

Hello, @Jody12 – Hope you are well Smiley Happy

Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!


I understand you getting “Used or Counterfeit ink cartridge Detected” message on your printer. To assist you better, I need to know the product number or model number of your HP product? If unsure, please check:


Alternatively, check to try and fix the issue.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck Smiley Happy

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 3 of 3 (21 Views)

Re: Used/counterfeit

Actually, went back to the store where I purchased the ink and they said that the cartridge felt full yet and they gave me a new ink!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation