04-20-2017 06:54 AM
04-21-2017 10:37 AM
Hello, @Jody12 – Hope you are well
Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!
I understand you getting “Used or Counterfeit ink cartridge Detected” message on your printer. To assist you better, I need to know the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG
Alternatively, check http://hp.care/2pZoP0n to try and fix the issue.
Please let me know if this resolves the issue, or if you require further assistance!
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I am an HP Employee
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