04-20-2017 06:54 AM
04-21-2017 10:37 AM
Hello, @Jody12 – Hope you are well
Allow me to welcome to HP Support Forums! It is a great platform to get help from the community, get suggestions and find what has worked for others!
I understand you getting “Used or Counterfeit ink cartridge Detected” message on your printer. To assist you better, I need to know the product number or model number of your HP product? If unsure, please check: http://hp.care/2oPCMBG
Alternatively, check http://hp.care/2pZoP0n to try and fix the issue.
Please let me know if this resolves the issue, or if you require further assistance!
Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
I am an HP Employee