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Vertical stripes on printer

HP OfficeJet 4658

This morning my printer stopped working properly.

It is printing items with white vertical lines on them. I have tried all the diagnostics that the webpages provide such as aligning printer, checking the cartridges etc and nothing has worked. It is also producing these lines when I attempted to copy something.

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HP Support Agent
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Vertical stripes on printer

Hi @Bronte1

Welcome to the HP Support Community. I'd be happy to assist you. This seems like a hardware issue, let us try these steps to resolve this issue:

 

Try making a copy in single-cartridge mode to identify if the issue is with the ink cartridges or the printer. Remove tri-color and try making a copy in black.

Also, remove black and try making a copy in color.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, then touch Setup.

  2. Touch Tools, then touch Clean Cartridges.

  3. If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

  4. NOTE:  If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

     

Also, perform step 13 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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