Virtual Agent wont give me a case number

[theferret]

I have been having constant issues  with printing form one of my computers. Printing works fine form other computers, but this computer can install HP software and errors whenever I try to print. Eventually I managed to speak to someone on the phone who change 50 things and made it work hooray.  Unfortunately I then tried to use the HP Scan Extended software which wrecked it again.  I have spent hours on this forum unable to solve the issue so just want to speak to a tech support person who knows how to fix this. I can't phone because i have to give a case number and the virtual support agent never gives me a case number. Please can you get tech support to contact me. 

[Riddle_Decipher]

@theferret I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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