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‎11-14-2019 08:44 AM - edited ‎11-14-2019 08:46 AM

HP Recommended
Product: Example: Pavilion OFFICEJET PRO 8600
Operating System: macOS 10.15 Catalina

HOW CAN I SCAN TO EMAIL? IT USE TO WORK ON MY PRINTER, BUT NOW IT DOES NOT.  

IS THIS A WAY TO HAVE TO BUY A NEW PRINTER, WHEN I HAVE A PERFECTLY GOOD ONE.  I UPGRADED TO CATALINA AND EVERYTHING WENT WRONG.

1 REPLY 1

‎11-17-2019 12:39 PM

HP Recommended

@DUSTYK1, Welcome to HP Support Community!

 

I understand the inconvenience caused. I would recommend you to go through a similar post that speaks about the scanning issues after Mac OS update.

 

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

 

You can also try to reset scan to email on your printer.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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