01-26-2020 12:33 PM
HP Printer HP02 XL Cartridge wont empty on goes to half full and wants to replace.
01-28-2020 05:12 PM
Welcome to the HP Support Community!
I reviewed your post and I understand that the ink levels are not showing correctly.
Don’t worry, I assure you I will try my best to get this sorted.
Are you using HP genuine cartridges?
Meanwhile, I recommend you follow the steps in the below article and update the printer firmware and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee