01-21-2020 09:31 AM
IVE GOT AN HP 6830 THAT WAS PRINTING FINE ON MY NETWORK WIFI, THEN IT WASNT. IVE FOLLOWED ALL THE TROUBLESHOOTING STEPS, UNISTALLED, RE INSTALLED, RUN TESTS AND NOTHING WORKS. THE DIAGNOSTIC TEST FROM THE PRINTER STATED THAT EVERYTHING WAS IN WORKING ORDER AND CONNECTED. NOT SO MUCH ON MY LAPTOP.
01-23-2020 08:22 PM
Welcome to HP support community.
Are you getting any error message?
Use HP Print and Scan Doctor to check connectivity
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer in not in the list, turn it off and on, and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print.
Assign manual IP address and that should fix the issue.
Check the network configuration or print the wireless test report
1. From the printer control panel, touch Setup .
2. Touch Reports and then touch Network configuration Report.
Setting a Static IP Address
Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wireless.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
Click here to download and install printer driver.
You can refer this HP document for more assistance:- Click here
Let me know how it goes.
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