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‎09-24-2013 12:59 PM

HP Recommended

I am having trouble connecting my HP Photosmart Premium to the wireless connection in the office. We have A&T wireless rounter and I have the SSID and the wireless network key but it's still not working. Can anyone assist with this matter?

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‎09-24-2013 09:57 PM - last edited on ‎04-20-2016 09:31 AM by HP Administrator

HP Recommended

ISP-issued routers are typically junk.  AT&T's is particularly bad.

 

http://support.hp.com/us-en/document/c03112838

I am employed by HP

Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
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‎08-30-2014 09:30 PM

HP Recommended
How to find my hp photosmart plus 210 WPA passphrase
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‎08-31-2014 03:46 AM

HP Recommended
@Holtie wrote:
How to find my hp photosmart plus 210 WPA passphrase

That information is located in your router.  Only you have the abilitly to log into and look up that information.

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‎09-22-2016 07:31 AM

HP Recommended

I have the same problem, my router is a TP Link C 20i. I had to restore the printer, since it would just print after hours or days..... Pleasse help

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‎09-22-2016 09:24 AM

HP Recommended
@Nbreuch wrote:

I have the same problem, my router is a TP Link C 20i. I had to restore the printer, since it would just print after hours or days..... Pleasse help

Totally reinstall the printer from scratch.

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‎08-13-2019 06:14 PM

HP Recommended

I realize this post is old but Ive spent hours trying to troubleshoot the same issue as the original poster and figured id share my solution.

My problem was that my router is dual band (2.4 & 5) and was set to "smart connect" devices.  Which means it auto assigns devices to a band when they connect.  This was causing the issues with my printer and prompting the "passphrase" error when trying to configure the new wireless settings after installing a new router.  I had to switch off the "smart connect" feature on my router and make sure i selected the 2.4 wireless connection in the wizard.  After that it connected flawlessly.

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