01-29-2020 12:22 PM
I replaced the black cartridge as it told me to, though I was sure it wasn't due. Since then I have been unable to print.
I have removed all soft ware and reinstalled, I have reset the printer. I have tried to run a test page and even this will not print. Which is now making me think it may be the printer itself? This is doing my head in as I need the printer for work and this is the first time in 3 weeks that I've been able to sit and go over everything once more. HELP please
02-01-2020 04:17 AM
Welcome to the HP Support Community. I'd be happy to assist you with the print quality issue.
To better assist you -
1.) Does the copy works?
2.) What's the application that you are printing from?
3.) Have you tried printing from a different device?
Check the ink levels using these steps -
1.) Search the Mac for your printer model name, and then click the printer name in the list of results.
2.) Click Supplies Status. Replace any critically low or empty ink cartridges, and then try to print again.
Let's try these steps to reset the printer -
1.) Take out the cartridges.
2.) Unplug the power cord from the printer & wall.
3.) Wait for 30 seconds.
4.) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5.) Insert the cartridges back into the printer.
Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware
If the issue still persists, print a Print Quality Diagnostic page -
1.) Load clean, white U.S. Letter or A4 paper in the input tray, if necessary.
2.) Press and hold the Power button. While holding down the Power button, press and hold the Cancel button. Hold them both down for 2 or 3 seconds.
Evaluate the Print Quality Diagnostic page for defects, if there are defects found, try cleaning the ink cartridges. Refer to step# 9 to 12 from this document.
Hope this helps! Keep me posted.
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