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InklessJoe
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Warranty expired but it shouldn't have been.

HP Tango

Printer is malfunctioning, but cannot get support because says warranty expired. I already submitted a dispute TWICE with no response more than 10 months ago (before any issues). Now, the warranty only has about 15 days left but I cannot get service. I tried to submit a dispute but the form is not working on Windows or on my Mac.

 

I have no where to escalate to since everything keeps pointing me back to "out of warranty" and go to the "community". I purchased this printer direct from HP online so this is quite ridiculous.

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HP Support Agent
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Message 2 of 2
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HP Recommended

Warranty expired but it shouldn't have been.

Hi @InklessJoe

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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