HP Office Jet Pro 6968
Welcome to the HP Support Community. I'd be happy to assist you.
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
Let's try a power reset on the printer
Reset the product
Try the steps in the document --Error Indicates Faulty Printhead
If the issue persists, I'd suggest you Contact HP in your region regarding the service options for your printer.
Hope this helps! Keep me posted.
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