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caweav
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What doe the message marker supply low mean?

HP Officejet Pro 6970
macOS 10.15 Catalina

What does the message marker supply low mean? A couple of the ink cartridges are low on ink, but I don't know what a marker supply is.

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What doe the message marker supply low mean?

Hi @caweav

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Marker Supply Low" error. 

 

Check inks levels using these steps - On the printer control panel, touch the Ink Level Indicator icon . The control panel displays estimated ink levels. Consider replacing cartridges marked  or  when print quality becomes unacceptable.

 

If the ink levels are fine, try these steps to reset the printer - 

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Try updating your Mac using these steps - How to update the software on your Mac

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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