01-30-2020 08:47 PM
Topic pretty much sums it up.
Is there a physical difference between the Officejet 6815 and the Officejet 6830 Pro?
My Officejet 6815 stopped accepting wireless print jobs. I came to the conclusion that this was a hardware issue after trying different computers, and a router workaround.
Shortly after, the USB direct printing stopped as well.
Since this was an older printer, I went to see if the formatter board (motherboard) was available used to get diagnostics. Using the serial number on the printed circuit board, I found a match. However, this new formatter board identified itself as a 6830 after swapping itself out.
All on-board functions are working (print, scan when using the lcd), but HP drivers won't install properly. (I'm using the 6830 drivers, not 6815 as it can't find a 6815).
Using the generic Windows 10 drivers, the printer works. But leaves scanning unavailable.
02-03-2020 04:50 PM
Welcome to HP support community.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
I hope that helps.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
I am an HP Employee