• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-16-2019 12:20 PM

HP Recommended
Product: HP B110
Operating System: Microsoft Windows 10 (32-bit)

Hi - I had a problem with my printhead and have now replaced it, but the printer is now asking for the setup cartridges to be installed. I don't still have these. Is there any way around not having the setup cartridges?

 

I've tried doing the "power cycle" reset suggested in the HP support pages but that doesn't help.

 

Thx, Roy

2 REPLIES 2

‎12-18-2019 03:40 PM

HP Recommended

@RBridgla

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer which are particular printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎12-21-2019 04:12 AM

HP Recommended

Thank you for replying to my post, but I do not get the screen shown in your private message to me. When I power up the printer it shows the HP logo and then goes straight to a scree which says: "Incompatible Ink Cartridges. Please use the Set p Cartridges that came with the printer."

The TL and TR buttons are not showing on this screen.

 

Any ideas please?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.