cancel
Showing results for 
Search instead for 
Did you mean: 
BrianH4
New member
1 0 0 0
Message 1 of 2
45
Flag Post
HP Recommended

When I go to print I am asked to save the file first. How do I get rid of this to be able to print.

HP OfficeJet Pro 8024
Microsoft Windows 10 (64-bit)

I have seen a similar question that was solved by running HP scan doctor. I have done this but it made no difference.

1 REPLY 1
HP Support Agent
HP Support Agent
12,531 12,510 826 815
Message 2 of 2
14
Flag Post
HP Recommended

When I go to print I am asked to save the file first. How do I get rid of this to be able to print.

@BrianH4

 

I have gone through your Post and would like to help
 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted how it goes 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation