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NDarie
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When I start the printer it shows that the print carriage cannot move but I find no jam

Hp OfficeJet 7612
Microsoft Windows 7 (64-bit)

Hello ! I have a problem with my printer. It shows that the print carriage cannot move but I find no jam inside. I have tried everything but I cannot solve this. I can move the carrage freely with my hand. I saw in others issues that there are some steps to do for an advanced reset.

 

Can someone help me with those steps? 

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When I start the printer it shows that the print carriage cannot move but I find no jam

@NDarie

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/model..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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