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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Accepted Solutions
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Hi @mahu
Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.
This can only happen if the printers and the devices are on the same Wi-Fi network or if the Wi-Fi Direct is enabled.
I'd suggest you check for the Wi-Fi Direct settings and disable it, in case it is enabled -
On the printer control panel, touch the HP wireless direct icon (
), or navigate to the Network Setup or Wireless Settings menu and touch Wireless Direct, and then disable the connection.
You may also try changing your network password.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
HP Recommended
Hi @mahu
Welcome to the HP Support Community. I'd be happy to assist you with the connectivity issue.
This can only happen if the printers and the devices are on the same Wi-Fi network or if the Wi-Fi Direct is enabled.
I'd suggest you check for the Wi-Fi Direct settings and disable it, in case it is enabled -
On the printer control panel, touch the HP wireless direct icon (), or navigate to the Network Setup or Wireless Settings menu and touch Wireless Direct, and then disable the connection.
You may also try changing your network password.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
3
1
0
HP Recommended
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