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When printing 4x6 photos it no longer will totally eject print when done. It hangs up with an inch s

HP OfficeJet Pro 8710
Microsoft Windows 10 (32-bit)

Every aspect of printer seems to be working fine EXCEPT when printing 4x6 photos. Problem just developed after several months of working properly. When photo is done printing the paper hangs up in the roller and doesn't kick out. When you gently pull it out the last inch, that final inch is all dark and lined with vertical streaks.

     Any ideas to remedy would be sincerely appreciated

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When printing 4x6 photos it no longer will totally eject print when done. It hangs up with an inch s

@MissCongenality

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

Clean the rollers from inside the rear of the printer

  1. Turn off the printer, and then disconnect the power cord and any other cables.

  2. Turn the printer so that the rear access door faces you.

  3. Press the two tabs inward to open the rear access door, and then remove any jammed paper.

    Image: Opening the rear access door

  4. Press the two buttons on the paper path cover, and then pull the cover out of the printer.

    Image: Removing the paper path cover

  5. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

  6. Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.

    Image: Clean the rollers in the rear of the printer

  7. Repeat the cleaning steps on the paper path cover rollers.

    Image: Cleaning the paper path cover rollers.

  8. Allow the rollers to dry completely (approximately 10 minutes).

  9. Insert the paper path cover back into the printer.

  10. Close the rear access door.

  11. Reconnect the power cord and any other cables to the rear of the printer, and then turn on the printer.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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