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Thadly
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When printing on both sides, it will not flip on the long edge

Envy 5032
Microsoft Windows 10 IOT

I've bought this printer yesterday and all is great apart from printing on both sides.

 

No matter which device I am using, if I select printing on both sides and flip on long edge, it always flips on the short edge...

 

Can anyone assist me or advise if this is the norm. If not, I will have to return the printer

 

Thanks in advance 🙂

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HP Support Agent
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When printing on both sides, it will not flip on the long edge

@Thadly

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps:- Click here

 

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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David282
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When printing on both sides, it will not flip on the long edge

I have the same problem with a new Envy 5032 with Windows 10.
The printer is on the latest firmware.

I have setup the print queue on 2 laptops and both have the same problem. It doesn't matter what application I am using, when I print double sided it flips on the short edge even though I am selecting print on long edge.

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HP Support Agent
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When printing on both sides, it will not flip on the long edge

@David282

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others

Cheers.

Sandytechy20
I am an HP Employee

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