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‎05-12-2020 05:53 PM

HP Recommended
Product: OfficeJet 4500
Operating System: Microsoft Windows 10 (64-bit)

When I print on heavier paper, for example, inkjet printable vinyl, the text or image is cut off at the top of the page. It's almost like the printer starts to print before the media is completely loaded. I've never had this issue before. Any suggestions?

1 person had the same question
1 REPLY 1

‎05-12-2020 10:21 PM

HP Recommended

Hi,

Your printer does not support Vynil Paper, it only supports select paper types and paper thickness.

 

You may print on heavier media such as Cards (163 to 200gsm) or Photo Paper (220 to 280gsm) as listed by its specs:

https://support.hp.com/sk-en/document/c01954185

 

From your description, it is likely that you try using an unsupported paper, either the paper type or too thick paper to be handled by the printer hardware.

 

Shlomi



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