02-07-2020 09:59 AM
I just bought a brand new HP Envy 7155 printer and new ink cartridges. I put the ink cartridges in before I powered up the printer for the first time. I'm trying to go through the set up, and the printer menu won't go past the use set up ink cartridges message. I've tried looking online and looking for some way to bypass this in the printer configuration menu, but there are no options that help. I've looked inside the printer and the new box and can't find any set up ink cartridges. Where are the set up ink cartridges for a new printer, and if you send me back to the store to buy them, I'm taking the printer back. This has been a huge waste of my time!
02-10-2020 10:09 AM
@HelpMeDankeSehr, Welcome to HP Support Community!
The only option left is to perform an OOB reset and re-initialize the printer.
The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Hope this helps!
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