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Shanester
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Where did this folder come from?

OfficeJet Pro 8710 All-in-One
Microsoft Windows 10 (64-bit)

Greetings,

 

I just noticed a new folder that appeared:

 

%UserProfile%\HP\Print Box

 

The folder is empty. How can I find out where it came from?

 

Thanks,

Shane.

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HP Support Agent
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Message 2 of 6
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Where did this folder come from?

Hi @Shanester

Welcome to the HP Support Community. I'd be happy to assist you.

 

The folder mentioned is under the HP folder directory and is a part of the HP print driver. 

 

Hope this helps! Keep me posted. 

 

KUMAR0307
I am an HP Employee

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Shanester
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Message 3 of 6
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Where did this folder come from?

Thanks. I've never seen a driver installed in the user folders before.

 

Shane.

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HP Support Agent
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Where did this folder come from?

@Shanester

 

By default, the printer driver gets installed in 'C:\Windows\system32\spool\DRIVERS\x64'.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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Shanester
Level 5
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Message 5 of 6
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Where did this folder come from?

By default, the printer driver gets installed in 'C:\Windows\system32\spool\DRIVERS\x64'.


There are a bunch of files there.

 

I wish the installer would ask me if it was creating a folder in the user directory.

 

Shane.

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HP Support Agent
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Where did this folder come from?

@Shanester

 

You may choose the drive/folder where you want the printer driver to be installed while the driver installation. Better assistance can be provided by remote assistance from our HP Support team. 

Please contact our HP Support team for further assistance:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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