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dumples1
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Where is the passcode for hp 309a printer? I'm using a wired connection.

hp all in one
Microsoft Windows 10 (32-bit)

After doing updates my printer won't print. I'm working with a tech from Microsoft and he says I need a passcode. I've looked at the user's guide and the screen on the printer with no luck.

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HP Support Agent
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Message 2 of 2
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Where is the passcode for hp 309a printer? I'm using a wired connection.

Hi @dumples1

 

Welcome to the HP Support Community. I'd be happy to assist you with the password issue. 

 

To better assist you - Please send us a picture of the password prompt. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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