Where to find "clean printer heads". Printer won't print address on labels

[VJCOLE]

Where do I find "cleaning printer head" prompt, or do I need to do it manually?

[TEJ1602]

@VJCOLE, Welcome to HP Support Community!

To assist you better, I'd like to know the following-

What happens when you try to print regular documents?

Are you able to make photocopies on the printer?

Have you tried printing a print quality diagnostic report? Here is how you do it-

Print a Print Quality Diagnostic report, and then evaluate the results.

1. Load plain, white paper in the input tray.

2. On the printer control panel, touch the Settings icon .

3. Touch Tools, and then touch Print Quality Report.

   The printer prints the Print Quality Diagnostic report.

   

If the quality is bad, follow the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!