cancel
Showing results for 
Search instead for 
Did you mean: 
Harper1980
New member
1 0 0 0
Message 1 of 2
61
Flag Post
HP Recommended

Why I'm I getting an door open error message on deskjet 2630

Hi - it's a Windows operating platform but not sure which one 7 or above I think

1 REPLY 1
HP Support Agent
HP Support Agent
18,503 18,411 1,057 1,156
Message 2 of 2
28
Flag Post
HP Recommended

Why I'm I getting an door open error message on deskjet 2630

@Harper1980

 

Welcome to HP support community.

 

Check the cartridge door for obstructions

  1. Inspect the door and the area around it to make sure that no obstructions prevent the door from closing completely.

    NOTE: 

    Bits of paper, packing materials, and tape might prevent the door from closing completely.

  2. Remove any obstructions.

  3. Check the product control panel to see if the error message still displays.

Reset the printer

  1. Press the Power button () to turn on the product.

  2. Disconnect the USB cable from the back of the product.

  3. Disconnect the power cord from the electrical outlet.

  4. Disconnect the power cord from the product.

  5. Wait 30 seconds.

  6. Reconnect the power cord to the electrical outlet.

  7. Reconnect the power cord to the product.

  8. Press the Power button () to turn on the product.

  9. Reconnect the USB cable to the product.

  10. Check the product control panel to see if the error message still displays.

You can refer this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation