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‎08-25-2019 11:50 AM

HP Recommended

When I signed up for the ink plan, I had no idea that HP would charge me for going over the 700. I thought the ink would allow you to print 700 pages and if you chose to pay for the additional, you could. I should be able to purchase my own ink and use a printer I paid for when I would like to. I dont think its fair that i chose an ink plan think i would save money, only to be limited to using my printer for 700 pages a month. If i purchased my own ink, i wouldnt be charged additional to print however many pages I want. But because I thought this would save me money, I ended up losing more. I get the plan says they will charge you additional, but I honestly thought it was if i needed more ink.  What they are basically doing is sending you ink at a discount but recapping the cost by telling you they will charge you, for using a printer you purchased if you go over 700 pages...using your own ink. HP, shame on you. 

23 people had the same question
3 REPLIES 3

‎08-28-2019 07:48 AM

HP Recommended

@Danicajks2373, Welcome to the HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

KUMAR0307
I am an HP Employee

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‎12-21-2019 12:24 PM

HP Recommended

I was wondering the same thing? 

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‎12-22-2019 04:22 AM

HP Recommended

Hi @Kittysroom637

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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