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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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@magicjb wrote:Why am I being charged $10:88 cent twice because my old hp Officejet 8610 is offline
?
The only way that question makes sense to me is if you have an Instant Ink print-by-page subscription and contract.
Just taking the printer off the network does not impact (or magically cancel) the contract.
If the printer is "old", still being used (or not) and it is still on contract,
You need to start Web Services on the printer so the printer can connect with the Instant Ink server
If you discarded the printer or wish to cancel your Instant Ink contract, you may do so.
HP Instant Ink - Main Website - Information, Enroll, FAQ, Terms of Service / Contract
Not your home site? Click the Flag to change to your region.
Instant Ink information, including a link (below the FAQ section) to the all-important Terms of Service Contract
NOTE: It is NOT necessary that you be enrolled to read the contract > Open the main website > scroll down just past the FAQ
- Cancellation is (at this writing for the USA contract) item 9c CANCELLATION
- Important information about Instant Ink cartridges (at this writing), item 5e
Website > Help, Information, How-to: HP Instant Ink
Cancelling Your HP Instant Ink Service
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Connected - what?
There are two main kinds of being "connected"
- Wireless or Wired connection to your home network - normal activities, printer connection
Problems with normal Printing Offline:
Use this version of the Doctor to resolve...
Information / version file
- Web Services connection that monitors Instant Ink and / or other mobile printing services
Open website: HP Smart / HP Connected
Open category How to > Turning On Web Services (Includes “Turn off Web Services” help)
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