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Zev1X
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Why can't I print out paper?

HP OfficeJet 5230
Microsoft Windows 10 (64-bit)

Why can't I print out normal A4 paper on my ten months old HP OfficeJet 5230? The printer has a stable internet connection when I try to print out paper and I have enough ink. I recently bought a new computer, so do I need to somehow connect the printer to my new PC?

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Why can't I print out paper?

Hi @Zev1X ,

 

Welcome to the HP Support-Community.

 


@Zev1X wrote:

I recently bought a new computer, so do I need to somehow connect the printer to my new PC?


Yes, you need to install your OfficeJet on your new PC. Please download and install this software:

HPEasyStart_10_5_4216_12.exe (6.5 MB)

 

After the setup is completed, you should be able to print out a Word document.

If you have any questions, please let me know! 🙂

 

Best,

Nils_K

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Zev1X
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Message 3 of 4
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Why can't I print out paper?

I installed the software but I still can't print out any PDF document, and I can't use Word to print out this particular document. I managed to print out some PDF documents a few days ago, but now they are just stuck in a queue. It's just so irritating and time consuming.   

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Why can't I print out paper?

Hello and my apologies for the late reply.

 


@Zev1X wrote:

 I managed to print out some PDF documents a few days ago, but now they are just stuck in a queue.


Okay, please use the HP Print and Scan Doctor. This little tool helps to identify and resolve problems automatically. For more information, check out thiy hyperlink:

 

https://support.hp.com/us-en/topic/printscandoctor

 

Best,

Nils_K

2019_MeetupAward_Signature_FINAL.png


Did you get a solution to your question? Please mark it as solved.


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I don't work on behalf of HP. | HP Expert program 


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