01-30-2020 08:01 PM
Hi a year later, I see no rolled over pages. I should have 600 and I have not see any for 6 months. What is going on?
02-03-2020 01:01 PM
Welcome to the HP Support Community. I'd be happy to assist you.
If you do not use all your plan pages in a month, the unused pages will be kept in your account as rollover pages. Your rollover pages are available as long as you are enrolled in HP Instant Ink. You can continue to roll over up to the number of pages in your monthly plan (for example, you can roll over up to 100 pages if you are enrolled in a 100 page plan). If you have printed all of the pages in your plan, and you have used all of your rollover pages, you can still print additional pages and save.
Additional pages are available in sets of 15, 20 and 25 pages, depending on your plan, for only a $1. As long as your printer is connected to the Internet, we will send you an email to remind you when you are near printing all of the pages in your plan. If you are regularly printing additional pages, you may want to change your plan at HP Connected. After you sign in at HP Connected, click on Services, and then Instant Ink to change your plan. Plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle.
Hope that answers your question and you have a great day!
Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
To know how to check your page count, click here
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