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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP Recommended
There are a bunch or reasons the printer may not stay connected to your network.
Easy ones first:
The printer may simply need a Firmware Update.
If you have not done so, consider updating the Firmware
Always read any / all provided information before updating the firmware.
The Doctor might be able to find and fix the issue for you.
The Doctor: HP Print and Scan Doctor for Windows
Links to: HP Printers - Using HP Print and Scan Doctor (Windows)
Dig at the problem and determine the fix.
Documents can help you navigate what is wrong and help you decide what to do about the issue(s) you have - what works depends on the type of connection. For example, read about "Wired" connection setup if your printer is connected to your network via Ethernet. If you are depending on Wireless, read the appropriate help for that type of connection,
Category Troubleshooting
Topic Wireless, Networking & Internet
Subject List Wired Connections & Networking
Printer Not Found During Driver Setup (Windows)
Category Troubleshooting
Topic Wireless, Networking & Internet
Subject List Wireless Connections & Networking
Related to general connection issues
- Wireless Troubleshooting
- No Connection after Router or Wi-Fi Settings Change
- Find Your Wireless WEP, WPA, WPA2 Password
Chapter 10 Solve a problem - starting on Page 111
Subsections:
Network and Connection issues - Page 134
Understand printer reports - Page 137
Know that if the exact answer is not within the few suggestions provided in this message, you can find more information in your printer's Website Support pages.
Still need help? Want more information? Search for solutions...
Reference and Resources – Places to find (more) help and learn about your Printer
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type
Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more
HP OfficeJet Pro 8720 All-in-One Printer series
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