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RoyMI
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Why does OfficeJet Pro 8720 keep going offline?

Example: Pavilion 65XXOfficeJet Pro 8720
Microsoft Windows 10 (64-bit)

Printer goes offline several time daily.  I have to turn printer power off and back on to correct.  Printer is online after I do this.

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Why does OfficeJet Pro 8720 keep going offline?

@RoyMI 

 

There are a bunch or reasons the printer may not stay connected to your network.

 

 

Easy ones first: 

 

The printer may simply need a Firmware Update.  

If you have not done so, consider updating the Firmware

Always read any / all provided information before updating the firmware.

 

 

 

The Doctor might be able to find and fix the issue for you.

 

The Doctor:  HP Print and Scan Doctor for Windows

Links to:  HP Printers - Using HP Print and Scan Doctor (Windows)

 

 

Dig at the problem and determine the fix.

 

Documents can help you navigate what is wrong and help you decide what to do about the issue(s) you have - what works depends on the type of connection.  For example, read about "Wired" connection setup if your printer is connected to your network via Ethernet.  If you are depending on Wireless, read the appropriate help for that type of connection,

 

Category Troubleshooting

Topic Wireless, Networking & Internet

Subject List Wired Connections & Networking

 Printer Not Found During Driver Setup (Windows)

 

 

Category Troubleshooting

Topic Wireless, Networking & Internet

Subject List Wireless Connections & Networking

 

Related to general connection issues

 

User Guide 

Chapter 10 Solve a problem - starting on Page 111

Subsections:

Network and Connection issues - Page 134

Understand printer reports - Page 137

 

 

Know that if the exact answer is not within the few suggestions provided in this message, you can find more information in your printer's Website Support pages.  

 

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 8720 All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

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Answered? Click post "Accept as Solution" to help others find it.

 

 

 

Kind Regards,
Dragon-Fur
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zhrigg
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Why does OfficeJet Pro 8720 keep going offline?

I am using a an IMAC computer and I cannot do the firmware update on a MAC.  Any suggestions?  

 

Zhrigg

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