-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Why does my HP Printer keep going offline?
Create an account on the HP Community to personalize your profile and ask a question
03-19-2019 07:59 PM
My HP Printer continues to go offline. I run every program I have it seems and get it to run. The next time I want to print, it is offline again.
Solved! Go to Solution.
Accepted Solutions
03-19-2019 10:13 PM
Hi,
Please download HP PSDR utility from below link:
https://support.hp.com/us-en/topic/printscandoctor
Upon being asked, click Yes for the "is printer offline?" question and follow the steps on screen.
May you see any difference?
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
03-19-2019 10:13 PM
Hi,
Please download HP PSDR utility from below link:
https://support.hp.com/us-en/topic/printscandoctor
Upon being asked, click Yes for the "is printer offline?" question and follow the steps on screen.
May you see any difference?
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Didn't find what you were looking for? Ask the community