05-21-2019 03:27 AM
I've been through all the steps but when I try to print from the PC the printer shows as offline. All the "help" assumes that the printer has a front panel. This model doesn't. Print & Scan Doctor first says it isn't connected then says it is. But it isn't. Is it HP that's useless or is it me?
05-22-2019 05:30 AM
Hey there! @dentarthurdent1,
Are you able to print using a USB connection?
Are you able to print from other devices?
Have you replaced the router recently?
Are the printer and computer connected to the same wireless network?
Try the steps recommended below.
Restart computer, router and printer together to connect them back to the network.
Try updating the printer firmware to the latest version and check if it helps.
Update the printer firmware using this link. Click Here
Uninstall the printer software from the root level on your PC and install the full feature printer software. (Windows Only)
In Windows, search for and open Programs and Features.
Select your HP printer.
In Windows, search for and open Devices and Printers.
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
Open up the run command with the "Windows Key + R" key combo.
Type printui.exe /s and click OK.
Click on Drivers tab.
Look for HP Printer driver. If you see it click on it and click remove at the bottom.
Select Apply and OK on the Print Server Properties windows.
Close Devices and Printers.
Update the full feature printer software using this link. Click Here
Also, I'd suggest you assign a manual IP address and also disable the IPv6 on the printer. Here are the steps:
• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 220.127.116.11 and under manual alternate type 18.104.22.168 (This is Google DNS server address)
Lastly, if nothing works try restoring the printer network settings to default and connect the printer back to the network again.
Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds
Refer this article to further troubleshoot wireless connection issues with the printer. Click Here
Let me know if this helps!
Have a great day ahead! 🙂
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