01-26-2020 10:26 AM
Hi Everybody i got a issue with my printer I got a blue blinking light on my printer which is wifi light ive Printed the network config sheet off and it's saying it's offline on there Can Somebody out there help me get this issue sorted out im on a computer with wifi on it so my wifi home network must be working fine
Solved! Go to Solution.
01-28-2020 04:54 PM
@MightyMan82 Greetings from the HP Community!
Here's what we suggest you do to resolve the issue,
Use HP Print and Scan Doctor to check connectivity
Download HP Print and Scan Doctor.
Run HPPSdr.exe from the download location on your computer.
Once HP Print and Scan Doctor opens, click Start, and then select your printer.
If your printer in not in the list, turn it off and on, and then click Retry.
If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
If a screen prompts you to turn on printer updates, click Yes.
If a screen prompts you to make your printer the default printer, click Yes.
Try to print.
Assign manual IP address and that should fix the issue.
Check the network configuration or print the wireless test report
To check the IP address of the printer, obtain the IP address by printing a network configuration page. Touch Setup , select Network, and then select Print Network Settings.
Setting a Static IP Address
Once you know your printer’s IP address, entering it is pretty easy. Here’s what you do:
- Run your Web browser.
- In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
- Click the Networking tab.
- Under Connections, click Wireless.
- Under IP Address Configuration, click Manual IP.
- Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
- Click Apply.
Click here to download and install printer driver.
You can refer this HP document for more assistance:- Click here
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee