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briwin
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Message 1 of 2
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HP Recommended

Will not print in color

officejet 4650
Microsoft Windows 10 (64-bit)

Will not print in color. There is no options in preferences for color or grayscale. Have reinstalled drivers several times. it will print a test page ok and then no color again. Printer worked fine until I got new computer with windows 10. Does not matter if wireless or USB

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Message 2 of 2
25
Flag Post
HP Recommended

Will not print in color

@briwin

 

I have gone through your post and would like to help

 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

 

Keep me posted

 

Thank you 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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