11-17-2017 02:04 PM
Hello, my HP Envy 4520 all in one printer will print the test page but nothing else. The printer que and the printer both say they are printing but nothing happens
11-19-2017 11:14 AM
Welcome to the HP Forums!
Thank you for posting your query on this forum, it's a great place to find answers.
I reviewed your post and I understand that you are having issues printing.
Don’t worry, I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the printer was working fine?
- Are you getting any error message when you print?
- Have you made any software or hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
- What is the operating system you are using?
Meanwhile, follow the steps in the below article and check if it helps.
For Windows: http://hp.care/2wV4RI0
For Mac: http://hp.care/2o0Lb3x
Let me know how it goes and you have a great day!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.
I am an HP Employee
11-12-2018 06:25 AM
I had a similar problem with a HP Deskjet 2540 series. It was a problem with ports, the computer was trying to send data to the wrong port and so the documents wouldn't print. Nevertheless, I could see the printer and could print test pages, as it didn't involve sending data.
If that's your problem, you must:
1 - Find out the printer IP address.
I did it by going to the properties section at HP Smart, but there are many ways to do it
2 - Go to the shortcut to your printer, in my case it was a shortcut called HP Deskjet 2540 series, I guess you have a similar one
3 - Go personalize printer -> ports
4 - Create a port (or edit) so that you have a Standard TCP/IP port to the right IP
That should solve the problem