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Posts: 7
Member Since: ‎06-17-2017
Message 1 of 7 (272 Views)
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Window 10 Detect Scanner but not the printer

Product Name: GT5810
Operating System: Microsoft Windows 10 (64-bit)

I am having a problem with inkjet printer model 5810.

 

My computer is window 10 version 1703 Intel Core i7 6700k. The problem started when I resetted my windows and reinstall everything.

 

Plugging in the USB cables from the printer, window begins to detect the scanner. However it couldn't detect the printer.

 

I tried downloading the latest version of the printer driver from HP sites, but still could not detect the printer. 

 

Any suggestion is appreciated. 

 

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Accepted Solution

Re: Window 10 Detect Scanner but not the printer GT5810

 

Finally found a solution to my problem. 

 

After two days trying to solve the simple problem of installing a printer on a new installed Window 10. I have found a solution to my problem.

 

Exchange the said problematic printer for other brand. 

 

I really liked the printer when it worked. IMO HP GT5810 is a great product, but your software is so problematic it is not worth it. 

 

It will be awhile before I am brave enough to try agian. 

 

 

 

 

 

hp2.PNG

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Tutor
Posts: 7
Member Since: ‎06-17-2017
Message 2 of 7 (237 Views)

Re: Window 10 Detect Scanner but not the printer

hp4.PNGhp5.PNG

 

hp2.PNG

Tutor
Posts: 7
Member Since: ‎06-17-2017
Message 3 of 7 (222 Views)

Re: Window 10 Detect Scanner but not the printer GT5810

Found what might be causing the problem.

 

"The printer driver is not compatible with a policy enabled on your computer that blocks NT 4.0 drivers"

 

When I download the dirver from HP site I made sure that it was fore window 10 64bit. I tried update the driver and reinstall the driver as well as editing the group policy under "Admin tools-printer-Disallow installation from printers using kernel mode drivers change to disabled"

 

Right now I am up for any suggestion. 

 

thank you. 

 

 

hp6.PNG

Tutor
Posts: 7
Member Since: ‎06-17-2017
Message 4 of 7 (212 Views)

Re: Window 10 Detect Scanner but not the printer GT5810

Just want to leave this here for those who have the same problem.

 

Solution:

I ended up reinstall my window 10 again and uses the windindow 10 defalt driver. Didn't download the HP one. 

Now both scanner and printer are working fine.

 

 

What I tried but DID NOT work:

Regedit - to remove all HP driver traces. 

Edit Group Policy - Becuase of some obscure printer driver problems.

Download multiple version of HP GT5810 Drivers - Uninstall and reinstall multiple version didn't work.

Boot window in safe mode - to remove and reinstall HP drivers. 

Carried my old Epsion 210 printer to try - which works fine. 

 

So, it itches me to have to reinstall windows again just for a printer problems. So for those that have the same problem out there and finds a better solution please leave it here and let other know. 

 

Tutor
Posts: 7
Member Since: ‎06-17-2017
Message 5 of 7 (204 Views)

Re: Window 10 Detect Scanner but not the printer GT5810

the problem is back same as above. This so far is the most frustrating printer problem I have encountered. 

 

If any one have any idea please let me know..

Tutor
Posts: 7
Member Since: ‎06-17-2017
Message 6 of 7 (193 Views)

Re: Window 10 Detect Scanner but not the printer GT5810

I am out of ideas. Download HP Print and Scan Doctor does nothing.

 

Trying to manual install printer does not help.  I couldn't find any help on this forum with similar problems. 

 

I am exchanging the printer back under warranty tomorrow. This will be my last HP printer in awhile. 

 

 

hp1.PNG

 

 

 

Tutor
Posts: 7
Member Since: ‎06-17-2017
Message 7 of 7 (174 Views)

Re: Window 10 Detect Scanner but not the printer GT5810

 

Finally found a solution to my problem. 

 

After two days trying to solve the simple problem of installing a printer on a new installed Window 10. I have found a solution to my problem.

 

Exchange the said problematic printer for other brand. 

 

I really liked the printer when it worked. IMO HP GT5810 is a great product, but your software is so problematic it is not worth it. 

 

It will be awhile before I am brave enough to try agian. 

 

 

 

 

 

hp2.PNG

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation