• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-05-2019 03:35 PM

HP Recommended
Product: Officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 update on my laptop last night.  Now can't print.  Get a message saying "The I/O operation has been aborted because of either a thread exit or an application request".  I've downloaded newest driver and firmware.  Still getting the same message.  Also reset my wireless connection.  No problem at all printing from my Chromebook.  Just can't print from my Windows laptop after the update.  Any suggestions as to how I can fix this?  Thanks! 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2019 06:06 PM

HP Recommended

Running the diagnostics at https://support.hp.com/us-en/topic/printscandoctor may help resolve the issue.  Download and run the HP Print and Scan Doctor.

 

Also - did you reboot the computer after the update?  If not I would suggest doing that first.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎10-05-2019 06:06 PM

HP Recommended

Running the diagnostics at https://support.hp.com/us-en/topic/printscandoctor may help resolve the issue.  Download and run the HP Print and Scan Doctor.

 

Also - did you reboot the computer after the update?  If not I would suggest doing that first.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


1 person found this reply helpful
Was this reply helpful? Yes No

‎10-05-2019 07:52 PM - edited ‎10-05-2019 07:53 PM

HP Recommended

Thank you, Bob!  I had downloaded and tried to use Print and Scan Doctor but it just kept telling me to connect the printer.  The printer was already connected.  Then I realized that I hadn't rebooted the computer after downloading the driver and firmware (as in your excellent suggestion!).  So I did that.  Still no printing.  Then, went back to the control panel, printers and, for no good reason at all, I clicked on Add a Printer.  Clicked through the steps (and no, I didn't first uninstall my printer,) and, voila!, the test page printed.  I will never understand computers!  Thank you for helping me keep at it til it worked!! 😅

Was this reply helpful? Yes No

‎10-05-2019 08:26 PM

HP Recommended

I am glad you got things working.  Lately Windows 10 seems to do some updates without requiring a reboot, even though this leaves things in a state of not working.  


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.