05-05-2020 04:07 PM
My printer won't print while connected to Wi-Fi. I can't use Wireless Direct either. I keep getting a "cartridge depleted" error even though I just replaced the cartridge. I've run every troubleshooter there is but I still can't find the issue.
05-13-2020 07:33 AM - edited 05-15-2020 05:13 PM
Welcome to the HP Support Community. I'd be happy to assist you
Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.
To better assist you-
1)Is your printer connected to a home network or public network?
2)I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
3)What is the status of the wireless light on the printer, steady or blinking?
Meanwhile, Let's try a power reset on the printer
Reset the product
- With the printer turned on, disconnect the power cord from the rear of the printer.
- Unplug the power cord from the wall outlet.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
- Reconnect the power cord to the printer.
- Turn the printer on. HP recommends plugging the printer directly into a wall outlet.
Try the steps in the document --Error Indicates Faulty Ink Cartridge
The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue
To try single-cartridge mode follow the below steps:
remove the black ink from the printer, leave the color in and try printing
then remove the color ink and, insert the black in and try printing
Hope this helps! Keep me posted.
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