Wireless printing with HP OfficeJet Pro 8710 and Arris BGW210-700

[TRooney95648]

When I use the USB connection I can print from Dell desktop to HP OfficeJet Pro 8710.

When I try to switch to wireless I always get message that printer is in an error state. Multiple reboot, power offs don't help.

Reset Arris BGW210-700 router (ATT) to default.  Nothing works, always get error state message.

Terry Rooney

[Betty0610 · Accepted solution]

@TRooney95648

Welcome to the HP Support Community.

Let's restore the network settings on the Printer:

1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes. 5. Print the network configuration page and verify that the network settings have been reset.

Once done, connect the Printer to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!