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Solved!

Wirless Printing Word Document from Laptop

HP Recommended
HP Envy 5546
Microsoft Windows 10 (64-bit)

Hello,

 

I have a HP Envy 5546 Inkjet printer.

 

I am unable to print word documents, pdf's etc wirelessly from my laptop.

 

When I open HP Support Assistant the printer is recognised and online and the laptop is clearly communicating with it.   I can print status report wirelessly.

 

When I try to print I get message to say printer is in an error state.

 

Please help - it would be much appreciated.

 

Thanks

Scott

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Hi Scotty, 

 

Can you tell us exactly what the error says? Or does it just say 'error state'? 

 

Meanwhile, HP developed a helpful step-by-step guide for troubleshooting that I would highly recommend: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/7770153/do...

 

Thanks, 

Natalie

I am an HP employee
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Hi,

 

Does it give you an error message?

 

Please try this link -

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c053684...

 

Thanks.

Regards,
Neetu

Although I am an HP employee, I am speaking for myself and not for HP.

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Hello

 

this is the error message

 

Error printing on HP04E811(HP Envy 5540 series)

The printer couldn't print microsoft word - doc name

 

Thanks

Scott

 

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Hi Natalie

 

thanks for the link.  I have tried clicking on it but it says invalid URL??

 

Sorry

Scott

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Hi Scott,

 

Try the steps in the document below -

 

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c001137...

 

Hope that helps 🙂

Regards,
Neetu

Although I am an HP employee, I am speaking for myself and not for HP.

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@scottyb222wrote:

Hi Natalie

 

thanks for the link.  I have tried clicking on it but it says invalid URL??

 

Sorry

Scott


@scottyb222 Oh goodness, so sorry about that. Here's the correct link. Copied & pasted too quickly. 

 

-Natalie

I am an HP employee
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