Wirless Printing Word Document from Laptop

[scottyb222]

Hello,

I have a HP Envy 5546 Inkjet printer.

I am unable to print word documents, pdf's etc wirelessly from my laptop.

When I open HP Support Assistant the printer is recognised and online and the laptop is clearly communicating with it.   I can print status report wirelessly.

When I try to print I get message to say printer is in an error state.

Please help - it would be much appreciated.

Thanks

Scott

[Natalie-B]

Hi Scotty, 

Can you tell us exactly what the error says? Or does it just say 'error state'? 

Meanwhile, HP developed a helpful step-by-step guide for troubleshooting that I would highly recommend: https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/model/7770153/do.... 

Thanks, 

Natalie

[Nee2]

Hi,

Does it give you an error message?

Please try this link -

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c053684...

Thanks.

[scottyb222]

Hello

this is the error message

Error printing on HP04E811(HP Envy 5540 series)

The printer couldn't print microsoft word - doc name

Thanks

Scott

[scottyb222]

Hi Natalie

thanks for the link.  I have tried clicking on it but it says invalid URL??

Sorry

Scott

[Nee2 · Accepted solution]

Hi Scott,

Try the steps in the document below -

https://support.hp.com/us-en/product/hp-envy-5540-all-in-one-printer-series/5447939/document/c001137...

Hope that helps 🙂

[Natalie-B]

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@scottyb222wrote:

Hi Natalie

thanks for the link.  I have tried clicking on it but it says invalid URL??

Sorry

Scott

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@scottyb222 Oh goodness, so sorry about that. Here's the correct link. Copied & pasted too quickly. 

-Natalie