02-09-2020 03:24 PM
Hello, my printer has not been printing yellow ink. I changed the cartridges with genuine HP cartridges, have cleaned and aligned the printheads multiple times, did uninstall and install of the software, and tested with color copying to make sure is wasn't a software issue and still nothing.
02-11-2020 04:39 PM
Welcome to the HP Support Community.
If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-envy-4500-e-all-in-one-printer-series/5304875/model/5304876/..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.
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