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OldJane
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Message 1 of 4
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Won't scan, starts & freezes, "X" blinks & won't turn off. Have unplugged & restarted 3X

Deskjet 1512
Microsoft Windows 8.1 (32-bit)

Will print from online source, but won't copy, either. Starts & freezes.

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HP Support Agent
HP Support Agent
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Message 2 of 4
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Won't scan, starts & freezes, "X" blinks & won't turn off. Have unplugged & restarted 3X

@OldJane

 

Welcome to HP support community.

 

Check the scanner bar functionality: partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass.

 

Meanwhile:

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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OldJane
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Message 3 of 4
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Won't scan, starts & freezes, "X" blinks & won't turn off. Have unplugged & restarted 3X

Performed steps 1 thru 6, tried to do an update but was told none available  for this printer.

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HP Support Agent
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Message 4 of 4
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Won't scan, starts & freezes, "X" blinks & won't turn off. Have unplugged & restarted 3X

@OldJane
Thank you for posting back. 

 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation