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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Officejet 6962
Microsoft Windows 10 (64-bit)

My officejet will not print black ink, I've tried reinstalling the software, replaced the black ink twice, cleaned the heads multiple times. also it wont print black ink on using the copier either, which leads me to believe the problem is in the printer. Also when I do test page, it will show the grayscale but not the solid black or black letters in the test. any sugesstions?

1 REPLY 1
HP Recommended

@AMK_KWB, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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