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JakFourie
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Word not printing in colour

OfficeJet 3830
Microsoft Windows 10 (64-bit)

For some reason, everything I try and print from MS Word is printing in greyscale.  There is nowhere for me to change the setting on the printer itself or in Tools, Print Preview, Settings, Preferences.... I have tried everything! No settings anywhere. Please help.

 

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HP Support Agent
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Word not printing in colour

 

@JakFourie

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

As I understand you are unable to print in color via word,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to change the settings within the Microsoft word?

 

While you respond to that, here's what you need to change:

  1. In Word, click on "File" - "Options".
  2. Click on "Display" - Select the box which says "Print background colors and images".
  3. Click Ok to save the settings and then try to print.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

JakFourie
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Word not printing in colour

Hi,

 

I tried everything I could find and also found that it was all programs. I eventually reset the printer to factory defaults and it's working now.

HP Support Agent
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Word not printing in colour

@JakFourie

 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

 

I'm glad to know that the issue is fixed and hope it stays that way.

 

Happy printing!

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wellnow
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Word not printing in colour

since updating windows my documents will not print coloured words. Copy works fine but the application do not print colour just in black. removed and added printer and checked settings and devices and printer/

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Davros1967
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Word not printing in colour

I've got an HP Officejet 3835.  It's not printing in colour.  I've printed up a diagnostic test and that came out colour, but none of the documents printed came out in colour.  I tried the Word/Options/Display/selecting Print background colors and images route but with no success.  Can anyone in the HP community advise me?

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golem705
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Word not printing in colour

I'm having the same issue 😞 I wanted to print in color for Christmas, but it's not happening. Very frustrated! My diagnostic test also came out in color.

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