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Buphe2002
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Word won't print in color

HP Envy 4512
Microsoft Windows XP

My 4512 won't print in color on microsoft applications or adobe .pdf - in fact the option to change from black and white to color or greyscale does not even show up on the advanced options. 

I searched and tried everything previously suggested on this board. The only thing I could not do was the window +r printui.exe /s. When I tried that it said the device was in use and couldn't remove. Please help.

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Message 2 of 6
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Word won't print in color

@Buphe2002

 

I have gone through your Post and I understand your concerns

 

To assist you better please confirm the OS installed on your computer since your Post mentions Windows XP

 

Thank you 😊

KrazyToad
I Am An HP Employee

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Buphe2002
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Word won't print in color

Looks like I'm actually running Windows 10 Home. 

Beth

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Word won't print in color

@Buphe2002

 

I suggest you uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from HereHereHere and follow the onscreen Instructions

 

Try printing and keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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Buphe2002
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Word won't print in color

As I mentioned initially, I couldn't do step 7 because when I got to step 9, I got an error message that said the printer was in use even though it had already been removed as a device and was turned off.

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Word won't print in color

Hi @Buphe2002

 

Please try these steps - 

 

1. Turn off the printer using the power button.
2. Search Windows for run, and click the Run Windows application in the list of results.
3. Type services.msc in the Run window, and then press Enter on the keyboard.
The Services menu opens.
4. Right-click Print Spooler and select Stop.
5. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.
6. Delete all files inside the PRINTERS folder.
7. Restart your computer.
8. Turn on your printer and try re-installing the driver again. 

 

Let me know how that goes 🙂 

Asmita
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation