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Zumamama Student
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Working now, but ink pooled at bottom of printer - how to prevent

I was worried when I saw the pool of ink below the "docking area".  So relieved.  All of a sudden my HP isn't printing in blue.  Cleaned the printhead multiple times, aligned, and cleaned smear.  No luck.  Even replaced the cartridge, however, when I run the test page, no blue at all!  Tried to see if the cable was loose, but it appears to be fine.  Is it time for me to service the printer?

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HP Recommended

Working now, but ink pooled at bottom of printer - how to prevent

Please read this post then provide some details.  What printer model? What operating system?  

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"----------V

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